Services

In services, success depends on fast service, a personal approach to the customer and tight cost control. BORA Business Suite is a flexible ERP system for companies in services, retail outlets and tourism. With it every part of the business is managed in real time.

Services

Managers and sales staff work with current information. With BORA BS the team analyses, plans and controls the data on customers, contracts, prices, promotions and stock.

What BORA BS can do in services

The solution covers the day-to-day and strategic needs of the business:

1. Retail outlets and networks

  • The outlet is run from one workstation (All-in-One POS): sales, till and cash flow, linked directly to accounting.
  • The network of outlets and the back office work in a shared database. Services, customers, price lists, promotions and, where needed, stock are visible everywhere at once.
  • The system runs centrally, in the cloud (BORA Cloud) or on a server, so a new outlet or workstation starts working within hours.

2. Tour operators and travel agencies

  • The special VAT Act scheme for travel services is built in, and VAT on the margin is calculated automatically.
  • Travel vouchers and the accompanying financial documents are issued and tracked automatically.
  • There is a direct connection to the international reservation system (GDS) Amadeus.

3. Marketing, loyalty and customers (CRM)

  • Customer data is collected and analysed, campaigns are run, and loyalty cards are read with card readers.
  • Fiscal printers, card terminals and barcode readers are connected directly, and products are recognised easily in the shop or the warehouse.
  • Marketing campaigns are planned, budgeted, run and reported, including their return on investment (ROI).

What the company gains

  • The platform works fully in euro. If you need it, it supports parallel reporting and showing prices in both euro and leva.
  • Decisions rest on facts: reports and BI analyses use the parameters you set, and the data is current.
  • Contracts, protocols and other documents are created automatically and can follow your ISO quality management system.
  • BORA Solutions builds the solution as an individual project. The software is bought (On-Premise) or rented as a service (BORA Cloud SaaS) for a monthly fee.

Frequently asked questions about the services solution

Is BORA Business Suite suitable for companies with a mixed business model, for example services combined with selling goods and a warehouse?

Yes. In BORA BS all processes are in one system. You sell services, track the stock of consumables or goods with barcode readers, and everything is posted automatically in the shared database. One workstation (POS) handles both customer sales and complex warehouse operations.

We have a chain of outlets around the country. How do you make sure prices, promotions and loyalty cards are in sync everywhere?

All outlets and head office work in one database on a shared server, local or in the cloud (BORA Cloud). As soon as marketing or sales enter a campaign, change a price list or give loyal customers special terms from the back office, the changes apply at once in every outlet. Customer card readers and card terminals are connected directly, so there is no manual entry and no error at the till.

How does the software make the specific accounting and paperwork of tour operators and travel agencies easier?

BORA BS has a separate module for tourism. It automates the VAT on the margin for a package travel service under the VAT Act, issues and tracks vouchers, creates the sales documents and is connected directly to the Amadeus reservation system. Operators do not enter the same data in two places.

Can we link service management with staff schedules and pay?

Yes, through the BORA Human Resources module. You plan team capacity, record time worked by customer, project or site, and the pay, bonuses and commissions are calculated from this data.

Our company is ISO certified. Can BORA BS generate documents automatically to our quality standards?

Yes. Documents are created automatically and can follow your quality management system under the ISO series of standards. Every quote, contract, handover protocol or report comes out of a set template, which helps with internal audits.

How quickly can we open a new outlet or add a workstation?

Quickly. The system runs centrally and can be in the cloud, so a new outlet or workstation needs only a computer or another device and internet. Master data, services and prices come automatically from the central server, with no local installations or long setup.

What are the financial options for getting the system, and do we have to buy licences up front?

No. BORA Solutions offers two models, depending on your means and your cash flow:

Purchase (On-Premise): perpetual licences and implementation on your own infrastructure.

Rental (SaaS / BORA Cloud): “software as a service” for a monthly subscription. For every client we prepare an individual project based on the number of workstations and the needs of the business, drawing on our team’s more than 30 years of experience and many successful projects in the sector.