Support
Technologies and laws change often. That is why implementing software is only the first step. The real value comes when the system stays stable and up to date and keeps developing.
At BORA Solutions we want to stay close to our clients and be useful to them. With long-term support and updates your company gets more than technical help: your system develops together with the business.
What does BORA Business Suite support include?
Support is set up so that we react quickly, protect you from administrative fines and help staff at every level:
1. New versions
Business develops, and BORA Business Suite develops with it. Our clients regularly receive new versions, new features and improvements (build updates) from the long-term development programme of BORA Solutions.
2. Legal changes (Legal Compliance)
Bulgarian and European legislation changes often. We reflect all regulatory and tax changes in time, including the requirements of the NRA, the VAT Act, the Social Security Code, GDPR and sector rules, within the legal deadlines.
3. Training and sharing experience
- Users get free advice on how to work with each new version.
- For larger additions to the software or major changes from the state, we hold free seminars for clients where we discuss real cases and good practices.
4. Online support
We help straight away online, through secure remote access (VPN) in a session on the user’s workstation, and by phone. Your staff get help with any case in accounting, the warehouse or management.
5. Custom development
If your business has a specific practice that needs a non-standard solution, our development team is available. We help at every stage:
- defining and analysing the need;
- redesigning the process, where needed, so that the solution is clean;
- development and testing in a separate environment;
- implementing and supporting the custom module.
Frequently asked questions about support
How quickly does the support team respond to a critical problem in the system?
We work with remote access tools, so we respond quickly. For a critical problem that stops work, for example with issuing invoices, field sales or warehouse operations, our consultants connect with the user in an online session within minutes and solve the case.
How are our staff prepared in advance for major legislative changes that affect the software?
We start early. As soon as the state or the EU announces a major regulatory change, our team begins development. Before the law takes effect we deliver the finished version with detailed written instructions and, where needed, hold webinars and seminars. Your staff are ready before the requirements become mandatory.
Do custom developments made for our company affect future standard BORA BS updates?
No. The architecture of BORA Business Suite is modular, and custom developments are written separately from the standard core. Your business logic keeps working however many new versions of the shared system you receive.